Start getting better, faster
MRO Operating Model™ contains documented industry-accepted best practices and standards for each stage in the asset life cycle:
- Asset Initialization
- Work Management
- Preventive Maintenance and Predictive Maintenance
- Shutdown Coordination
- Reliability Engineering and Failure Analysis
- MRO Materials Management
- MRO Procurement
- Accounting Coordination
SwainSmith’s EAM Operating Model™ helps organizations establish best practices for their maintenance, MRO materials management and procurement operations.

Align technology with practices, and practices with objectives,so the whole organization works together to optimize asset management operations.
Start getting better, faster
EAM Operating Model™ contains industry-accepted best practices and standards for each stage in the asset life cycle:
- Asset Initialization
- Work Management
- Preventive Maintenance and Predictive Maintenance
- Shutdown Coordination
- Reliability Engineering and Failure Analysis
- MRO Materials Management
- MRO Procurement
- Accounting Coordination
A complete Operating Model for EAM optimization
Work Management
A complete process for work management, giving you industry-accepted standards for each stage in the work order life cycle. It covers asset initiation, work requests, work planning and scheduling, reliability analysis, and more.
Comprehensive guidelines and procedures for preventive maintenance (PM) and predictive maintenance (PdM) programs, and reliability engineering techniques such as root cause analysis (RCA) and failure mode and effects analysis (FMEA).
Clear roles and responsibilities for asset management including a maintenance organizational chart, a responsibility assignment matrix (RAM) for work management, and a set of role definitions for the maintenance team.
More than 20 of the most valuable reports for maintenance operations including daily information needs and advanced cost and reliability reports. Definitions, targets, and examples of more than 30 key performance indicators (KPIs) for maintenance productivity and asset management.
Management policies, a strategic asset management plan (SAMP) and a set of asset management objectives to help you quickly establish a company-wide framework for asset management. Connect executive leadership to the maintenance operation and align business functions with EAM goals.
MRO Materials Management
Optimize how your storerooms are set up. Provides best practices for storeroom layout, storage and barcoding equipment, storeroom security, inventory organization, location schemes, and more.
Establish efficient and disciplined practices for storeroom operations. Includes a complete set of business processes for managing the part life cycle, including receiving, storing, picking, kitting, delivery, and returns.
A complete set of processes for managing MRO inventory, such as cycle counting, ABC classification, critical spares identification, obsolescence management, excess inventory identification, and reorder point optimization.
MRO Procurement
Industry best practices for the whole procurement process: purchase order management, purchasing authority, emergency purchases, and business conduct. Includes a responsibility assignment matrix (RAM) for procurement, guidelines for delegating purchasing authority, and a set of role definitions for the MRO procurement team.
More than 20 of the most valuable reports for procurement, including daily information needs (such as purchase order management) as well as advanced cost and vendor reports. It also provides definitions, targets, and examples of more than a dozen key performance indicators (KPIs) for the procurement function.
The framework your
EAM system has been missing
The MRO Operating Model™ is the core component of Synergy, SwainSmith’s complete EAM system optimization platform.

The operational keys to better asset management
Web based for multi-department and multi-site access. So everyone gets and stays on the same page.
We work with all ERP/EAM/CMMS Platforms.
